🚀 Hybrid live chat — AI + human operators in real time

AI answers first.
Operators step in when it matters.

ChatX combines artificial intelligence with human presence: AI handles every conversation instantly, operators see everything in real time and can take over with a single click. You're always in control.

✓ No credit card · ✓ 150 free AI credits to start · ✓ Human operators in real time

chatx.ro — try the live chat in the bottom-right corner ↘
👋 Hi! I'm the store assistant. How can I help you today?
I'm looking for a sofa bed, max €400.
Great choice! We have 3 models in your budget with free shipping. To send you the complete offer, could you leave your phone number? We'll call you in a few minutes 😊
+40 722 xxx xxx
Thank you! A colleague will call you shortly with a personalized offer. Have a great day! ✅

Tired of complicated chat tools?

😤

Other chat tools are hard to set up

Other chat tools require an account, registration, credit card and solid technical knowledge to configure. With ChatX you fill in a form, we handle everything else — you're live within 24 hours.

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You know exactly what you pay — or you pay nothing

The Basic plan is 100% free, no card, no surprises. If you choose Pro or Premium, you know from the start what you pay each month. No hidden fees, no subscriptions that are hard to cancel.

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Tried other chat tools and were disappointed?

The problem isn't the chat — it's the prompt. 90% of AI chats fail because nobody configured them properly. At ChatX we write the prompt ourselves, tailored specifically for your business.

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How many customers did you lose last night?

There are people searching for products and services at 11pm, on weekends or during holidays. If no one answers on your site, they buy from someone else. ChatX responds around the clock, asks for their phone number and by morning you'll find the message in your inbox.

ChatX operator watching the AI conversation in real time, on phone — 'Take over conversation' button shown at the bottom

With ChatX:

  • AI replies instantly, around the clock
  • You see the conversation in real time
  • One click to take over anytime
  • Qualified lead in your inbox
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You have final control

The AI stops automatically the moment an operator steps in.

Powerful AI. Human control. Real results.

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AI that qualifies, not just answers

The AI understands what the customer wants, has a natural conversation and collects contact details. You get a qualified lead — not a vague message to manage.

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You call prepared, you sell easier

ChatX learns what the customer wants beforehand — product, budget, urgency. You start the call informed and sell more easily — no opening questions, no wasted time.

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You have final control, always

Whenever you want to step in, one click and the conversation is yours. The AI stops automatically, you continue where it left off. The customer doesn't even notice the transition.

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No conversation lost, ever

You get an instant notification on your phone the second a visitor writes. PWA app — no App Store, no installation. Whether you're at the office or on the go, you're always connected.

Learn more →
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Looks perfect on any site

The ChatX widget adapts to your design — colors, font, position, custom welcome message. It doesn't break anything, it completes everything.

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Support in your language, real people

Local team, configuration done by us, fast response. When you write or call, a real person answers — not a bot.

4 simple steps

From first contact to new customers — no hassle, no technical knowledge needed.

1

Contact us

Fill in the form below or call us directly. You don't need to know anything technical — we handle everything that follows.

2

We analyze and configure everything

We check your website and prepare the chat: we write the AI prompt, set the colors, working hours, phone number and email address. You do nothing.

3

You receive the code by email

We send you a small code to paste into your website — there's also a step-by-step tutorial. If you can't manage it, we install it for free, no questions asked.

4

You receive customers

From now on the chat works for you around the clock. It talks to visitors, asks for their phone number and sends you an email with their details. You just call them.

AI and human, in the same conversation

ChatX isn't just a chatbot — it's a hybrid live chat where AI and human operators work together.

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Visitor starts the conversation

The ChatX widget appears on your site. The visitor writes — and gets an instant reply, from AI or operator.

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AI responds instantly

The AI takes over immediately, responds naturally, understands what the customer wants and collects contact details. Non-stop, without delay.

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Operators see everything in real time

You or your colleagues get an instant notification and see the conversation live from the app — on phone or PC.

4

One click — operator takes over, AI steps back

Whenever you want to step in personally, you press a button. The AI steps back gracefully, you continue where it left off. The customer doesn't even notice the transition.

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"What if the AI says something wrong?"

The operator sees the conversation in real time and can step in instantly. The AI stops automatically at the first sign of a takeover. You have final control — always.

Works in any industry

From online stores to medical practices — ChatX is configured specifically for your business, in the right language and tone.

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Online store

Helps customers find the right product and collects data to complete the order.

AI conversation example
👋 Hello! Looking for something specific, or would you like me to show you what's new in the collection?
I'm looking for a gift for my mom, budget around €60.
Excellent choice! I have a few perfect ideas. Could you leave a contact number so I can send you a personalised selection? 😊

Simple and transparent

No hidden costs. No surprises. We handle the setup, you enjoy the results.

Basic
Free

For testing. No card, no account.

  • 150 one-time AI credits
  • Unlimited manual live chat after credits run out
  • 1 human operator
  • Chat widget on your site
  • Push notifications on phone
  • Conversation history 30 days
  • No account, no registration
Premium
99 /month

For high-volume businesses.

  • 3000 AI messages per month
  • 3 human operators
  • Chat widget on your site
  • Push notifications on phone
  • Conversation history 30 days
  • Manual takeover from AI
  • Choose your AI engine — ChatGPT, Claude or Grok
  • Full toolbar: Call, WhatsApp, Location, Photos, Documents
  • Custom copyright link

Need a custom plan?

Every business is different. Contact us and we'll find the right solution together.

Let's talk

Have questions? We're one message away. We respond in less than 24 hours — usually much faster.

We're real people, not robots 😄

Fill in the form and tell us a few things about your business. We'll get back to you within 24 hours.

⚡ Reply within 24 hours🇷🇴 Local team, real people

A few things worth knowing

67%
of customers leave if they don't get a reply within seconds
more customers compared to a classic contact form
1 click
operator takes over the conversation from AI instantly
24/7
AI responds around the clock, even when you're on holiday

Questions? We have answers.

Yes. ChatX works with any website — WordPress, online stores, custom sites, any platform. You add a single line of JavaScript and you're done. If you're not sure how, we install it for free.