Bubble or bar
The chat button can be a discreet round bubble or a bar with text, such as “Message us”.
Features
Everything ChatX can do
Our home page tells you why to choose ChatX. This page shows what it actually does. We set up everything below for you: during onboarding, or whenever you ask for a change.
How it looks and when it appears
The chat matches your website and shows up at the right moment.
Welcome message
We choose the first line your visitors see together, in your brand's tone.
Automatic invitation
After a few seconds, the chat asks visitors if it can help. On phones it appears as a small bubble, a half-screen panel or not at all, as you prefer.
Your business hours
The chat knows when you are at work. Outside business hours it shows your after-hours message.
Hidden where it doesn't belong
On WordPress you can hide it on specific pages, such as the cart or checkout.
In your website's language
Romanian, English, German, French or another language: we set up the chat in your visitors' language.
An AI that knows your business
It answers like a colleague who knows your services, prices and hours.
Trained on your business
We write everything it needs to know: services, areas, hours, what you do and what you don't.
Pro, Premium
ChatGPT or Claude
You choose the AI engine. If one doesn't respond, the other takes over automatically and the visitor notices nothing.
Your prices, always up to date
The AI can read prices from a table, from WooCommerce or from a Google Sheet that you keep updated.
Your products, right in the chat
If you run an online shop, the AI searches your catalogue and shows the right product with photo, price and link.
Sees photos, reads documents
Visitors send a photo of the problem or a list as PDF or Excel, and the AI understands what is in it.
Knows what time it is
At night it doesn't tell people to call. It asks for their number so you can call them in the morning.
Or no AI at all
If you only want live chat, we switch the AI off and every message goes straight to your phone.
Customers, not just conversations
The point of the chat is to get you talking to the person who needs you.
The phone number, by email
When a visitor leaves a phone number or email, you get a message with their details, the page they wrote from and the conversation.
Doesn't drag things out
Once it has the number, the AI politely wraps up and stops using up replies.
depends on plan
Quick buttons in the chat
Call, WhatsApp, send a photo, send location, send a document. You choose which buttons appear.
You and your team
The AI answers first, but the final say is always yours.
App on your phone
You get a notification the second someone writes. No App Store, no complicated install.
Take over in one click
Tap “Take over”, the AI stops and you continue the conversation where it left off.
“I want to talk to a person”
When a visitor asks for a human, you get notified. If you can't answer in time, the chat tells them what happens next.
Automatic handover
If a conversation drags on, the AI hands it over to you instead of going in circles.
Know who you're talking to
See which page the visitor is on, which device they use and whether they have visited before.
depends on plan
More colleagues
Work with 1, 2 or 3 operators, each on their own phone.
No surprises on costs
You pay for useful conversations, not for spam.
Spam filter
Nonsense messages get no reply and cost you nothing. Questions unrelated to your business are closed politely.
Safety limits
A daily cap and a per-conversation cap protect you from abuse.
Early warning
When you reach 80% of the month's replies, we get an alert and let you know.
Your usage link
See at any time, without an account, how many replies you used, how many phone numbers you received and how many chats came outside business hours.
Track conversions
For Google Ads or Analytics, the chat sends events you can use as conversion goals.
Data done right
The chat follows European rules, so you don't have to worry.
No cookie until the first message
While visitors are only reading your site, the chat stores nothing in their browser.
Openly says it is AI
Visitors know from the start that they are talking to an AI assistant, as European law (the AI Act) requires.
Conversations delete themselves
Conversations are deleted automatically 90 days after they end.
Servers in Germany
Data is stored on servers in the European Union, and files sent in the chat open only through links that expire.
Data processing agreement
Your company gets a data processing agreement (DPA), as GDPR requires.
Read the DPA (in Romanian)Want to see how it would look on your website?
We set up the chat for your business and you try it for free, with no card and no account.